If you have any concerns or are dissatisfied with any of our services, you can lodge a complaint with us in one of the following ways:
- Write to us on our website here
- Write to us at 27th Floor, Menara Boustead, 69 Jalan Raja Chulan, 50200 Kuala Lumpur.
- Call us at our general line +603 2116 6156 or +603 2707 6411 during business hours, from 8.45am – 5.30pm, Mondays to Fridays
- Drop us an email at [email protected]
To help us investigate your complaint efficiently we will ask you for the following information:
- Your name and contact details
- The name of the person you have been dealing with
- The nature of your complaint
- Details of any steps you have taken to resolve your complaint
- Details of any conversations you had with us that is relevant to your complaint
- Copies of any documentation which supports your complaint
If you are not satisfied with how your complaint has been handled, or the resolution provided by us, you may file your complaint to the Federation of Investment Managers Malaysia (“FIMM”), Securities Industry Dispute Resolution Centre (“SIDREC”) or Securities Commission Malaysia (“SC”), for an independent external review:
Federation of Investment Managers Malaysia
| Address | Legal, Secretarial & Regulatory Affairs Federation of Investment Managers Malaysia 19-06-1, 6th Floor, Wisma Tune, 19, Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur, Malaysia |
| Telephone Number | +603-7890 4242 (Direct Line to Complaints Bureau) |
| Fax Number | +603-2093 2700 |
| Email Address | [email protected] |
| Website | http://www.fimm.com.my |
The Federation of Investment Managers Malaysia (“FIMM”) is recognised by the Securities Commission (“SC”) Malaysia as a self-regulatory organisation. The FIMM regulates the marketing and distribution of Unit Trust Schemes (“UTS”) and Private Retirement Schemes (“PRS”) and handles complaints that relate to the conduct of Distributors and Consultants and regarding matters that breach FIMM’s Consolidated Rules.
The Financial Markets Ombudsman Service
Established in 2025 by a merger between Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).
| Address | Level 14 Main Block Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000 Kuala Lumpur. |
| Telephone Number | +603-2272 2811 |
| Email Address | to be advised |
| Website | www.fmos.org.my |
The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors. FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses.The services of FMOS are free for financial consumers and investors.
Securities Commission Malaysia
| Address | Investor Affairs & Complaints Department, Securities Commission Malaysia No. 3, Persiaran Bukit Kiara, Bukit Kiara, 50490 Kuala Lumpur, Malaysia |
| Telephone Number | +603-6204 8999 |
| Fax Number | +603-6204 8991 |
| Email Address | [email protected] |
| Website | https://www.sc.com.my/ |
The Securities Commission Malaysia (“SC”) is a statutory body entrusted with the responsibility of regulating and systematically developing the Malaysia’s capital markets. It has direct responsibility in supervising and monitoring the activities of market institutions and regulating all persons licensed under the Capital Markets and Services Act 2007. The Investor Affairs & Complaints Department of SC inquires complaints on improper conduct and other irregularities in the securities and futures markets to assess whether they disclose offences under the securities laws. You can direct your complaint to SC even after you have initiated a dispute resolution process with SIDREC.